Refund Policy

At SplashBattleHub, we strive to ensure your complete satisfaction with every purchase. Our refund policy is designed to provide you with peace of mind, assuring you of a hassle-free and fair process.

30-Day Return Policy

You have a generous 30 days from the date of receiving your item to request a return. To be eligible for a return, please ensure that your item meets the following criteria:

  • The item must be in its original condition, unworn or unused.
  • It should include all original tags and be in its original packaging.
  • Proof of purchase or a receipt is required for all returns.

Initiating a Return

To initiate a return, please contact our dedicated customer support team at [Contact Email Address]. Once your return is approved, you will receive a return shipping label and detailed instructions on where and how to send your package. Please note that we cannot accept items sent back without prior authorization.

Damages and Issues

Upon receiving your order, we kindly request that you inspect it thoroughly. In the unlikely event that you receive a defective, damaged, or incorrect item, please contact us immediately. Our team will promptly evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

While we aim to accommodate all returns, certain items fall under the non-returnable category, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (e.g., special orders, personalized items)
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

If you have questions or concerns about the return eligibility of your specific item, please get in touch with our customer support team.

Sale Items and Gift Cards

Please note that we are unable to accept returns on sale items or gift cards.

Exchanges

Should you wish to exchange an item, the quickest way to ensure you receive the desired product is to follow these steps:

  1. Initiate a return for the item you have.
  2. Once your return is approved, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

For merchandise shipped to the European Union, you have the right to cancel or return your order within 14 days, without the need for justification. As with our standard policy, the item must meet the same conditions, including being unworn, unused, with tags, and in its original packaging. Proof of purchase is also required.

Refunds

Upon receiving and inspecting your return, we will notify you of the approval status for your refund. If your return is approved, you can expect an automatic refund to your original payment method within 10 business days. Please note that the processing and posting of the refund by your bank or credit card company may take additional time.

Should more than 15 business days pass since your return was approved without receiving your refund, please do not hesitate to contact our customer support team at lucythewest@splashbattlehub.com. We are here to assist you throughout the process and ensure your satisfaction with every aspect of your shopping experience.